Order Processing

• Orders placed on thepopster.com are typically processed within 2-3 business days, excluding weekends and holidays.
• Once your order has been processed it will be delivered to you in 3-5 business days, you will receive a confirmation email with tracking information.

Shipping Methods

• We offer standard shipping options for domestic and international orders.
• Shipping costs and delivery times may vary depending on your location and the shipping method selected during checkout.

Return Shipping

• Returns are usually free if your item arrives damaged, defective, or not as described — we’ll take care of the return shipping costs in these cases.However, if the return is due to an accidental order or a change of mind, the customer will be responsible for covering the return shipping costs.We appreciate your understanding and are always here to help make your return process as smooth as possible.
• Please contact our customer support team at support@thepopster.com to initiate a return and receive further instructions.
• Once initiated the item will be picked up in 1-2 days.

Lost or Damaged Shipments 

• In the event of a lost or item not received shipment, please contact us immediately so we can assist you in resolving the issue as quickly as possible.If the wrong address was provided at the time of placing the order, a return or refund may still be possible once the package is returned to us. Please note that any additional shipping or handling costs may be the customer’s responsibility.We’re always here to help and will do our best to find a fair solution for every situation.